If you have thousands of dollars in bitcoin or ethereum, you likely want to be able to access it in order to place trades. If an account is going to be locked, there needs to be a systematic, accessible way to recover backend access. After all, the users security needs to come first. It is totally acceptable for Coinbase to lock accounts in the event of a suspected security breach. Nothing is more frustrating than waiting many days for a reply to your ticket, only to be left with a template reply taken from the support docs (that you probably already read). If users cannot be helped with basic support queries, what will Coinbase do in the event of a major network wide issue?īeyond taking weeks to reply, many of the initial responses are simply boiler plate templates, from “an automated email.” If Coinbase is only going to reply with automated text, why wait weeks to send it at all? One would assume a bot can reply instantly, which would be the least they can do to help speed up the process. The biggest concern is that these are generally fairly basic inquiries.

If this problem has not been fixed in (at least) a year’s time, when will it be? We can cite cases of this dating back to the middle of 2016, if not further. Many users are reporting weeks, if not near a month, to receive a reply from Coinbase. The problems are many, and we will break each one of them down… They have grown to the point of a $1b valuation, but many are doubting whether the company is fit to handle its current volume, let alone any additional users. Is Coinbase Safe? No Support Replies, Accounts Locked, and Site/App Down Date Written: JWritten By: Kyle DavidĬ is the go to website for cryptocurrency enthusiasts around the world, and especially in the United States.

Coinbase app down